Frequently Asked Questions
Helpful Terminology
What are Workflows?
What is the Editor?
What is the Editor Agent / Ava?
What is the Editor Mode?
What are 3rd Party Models?
Should I use Workflows or the Editor?
Credits
How many credits does a video cost?
Where can I see how much each model costs?
How can I get more credits without upgrading?
Do unused credits carry over?
Billing & Subscriptions
I was charged credits for assets that I don’t plan to use. Can I get credits refunded for those?
I only used the product for a day. Can I get a refund?
I bought a subscription but changed my mind and want a refund.
Where can I see my invoices?
Can I change my payment method?
When does my subscription renew? I need more credits!
How does upgrading work?
I'm on an annual plan but changed my mind. Can you switch me to monthly?
I'd like to cancel my subscription.
Can I cancel my site plan at any time?
What payment methods do you offer?
Can I trial AIVIDEO before paying?
Troubleshooting
Help, some of my generations failed!
My video says “Not yet rendered.”
My subscription is active but I don't see any credits.
Which browsers are supported?
General & Features
Do you have tutorials?
Can I upload my music and get a music video?
Do I own the content produced on your website?
Can I refer a friend?
Can I become an affiliate?
Prompting for the Script to Video Workflow
What is the difference between a request and a script?
How should I format my script?
What are some best practices for prompting?
What are the different agent strategies?